Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Zet een vinkje om aan te geven dat je de algemene voorwaarden hebt gelezen en begrepen.
Je moet de algemene voorwaarden accepteren om je reservering te bevestigen.
Boek meer dan 4 dagen vooruit voor gratis annulering.
  • Perfecte locatie
  • Fantastisch personeel
  • Uitstekende zuiverheid
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Beschrijving van de Accomodatie Inrichting

Roots Family welcomes open minded people from all over the world to experience the Caribbean 'Wolaba Time'. Located at the heart of Puerto Viejo, only 100 meters from 'Parquecitos' beach, 5 minutes walk for bars and restaurants but removed enough to be quiet. Bamboo and wooden made base, easy and chill out environment with the Caribbean Touch. Just feel the love in our space! Pura Vida.

We are located 300 m south from the bus stop, after passing by hot rocks, a few steps later, you will a Bamboo house. In addition, we are near to some of the finest landmarks of the area such as Comisariato Don Manuel León, Playa Coches and Playa Negras, amongst other interesting spots of our area.

The Tree House (Dormitory) has bamboo and cane features as own lockers, lamp and outlet. A single bed on top of a wood base with its own mosquito net. There is space enough for suitcases. There is one swing and a perfect seat to read a book while it rains. The house has different common areas to enjoy and gather and have a good time while meeting new people. There’s a common kitchen for use with all the implements plus water filter tank.
And we have cats in the Hostel.

Roots Family Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00.
Check out before 10:30 .

Payment upon arrival by cash.

Taxes not included - 13.00%
Breakfast not included.


The reception will be closed at 7pm
Late Check-In: we reserve the right to charge a fee.
Please let us know when you will arrive!
No curfew.
Child friendly.
We have cats

This property might pre-authorize your credit card.
The maximum period of stay is 14 days. Bekijk huisregels

Controleer de beschikbaarheid


  • Waarde voor uw geld 8.2

  • Beveiliging 9.0

  • Plaats 9.3

  • Personeel 9.0

  • sfeer 9.0

  • Properheid 8.7

  • Faciliteiten 8.1

Nieuwste Recensies

  • 10.0


    06 dec 2018
    Roots felt like a home away from home, incredible vibes! Tatjana(+ kids) and Banks are the best hosts one could wish for, thanks for some great days!
    Nederland, Mannelijk, 25-30
  • 9.7


    13 sep 2021
    Loved it, good vibe, cool atmosphere. Common areas invite to socialize with other travelers. Convenient location without being noisy. Really has a family feel about it.
    Nederland, Vrouwelijk, 25-30
  • 9.7


    22 mei 2019
    Really nice hostel! Perfect location and nice staff! They already put a fan in the dorm room and you have your own mosquito net, but it would be perfect to also have a personal fan, because of the heat and the mosquitos! But this place i would absolutely recommend!
    Nederland, Vrouwelijke Group, 18-24
  • 9.7


    22 apr 2019
    I loved Roots family! Great staff, nice people, really clean (and new) and super nice vibe!
    Nederland, Vrouwelijk, 25-30
  • 9.7


    19 jan 2019
    Goede locatie; dichtbij supermarkten, winkels, bars en restaurants maar toch rustige straat. Ik verbleef in de dorm, en door de “boomhut” stijl, heb je niet het gevoel dat het een 10 persoons dorm is. Eigen grote locker (je backpack past hierin!) met plank, lampje en stopcontact bij je bed. Ook een klamboe bij je bed (er zijn veel muggen dus zeker nodig). Tatjana en Banks zijn erg vriendelijk en behulpzaam! Fijne gemeenschappelijke ruimte om lekker te relaxen.
    Nederland, Vrouwelijk, 25-30
  • 9.4


    25 jun 2019
    Roots was such a nice place to stay, met loads of nice and interesting people there and the volunteers were really helpful and friendly. Close to everything but far enough away from the main road so it was quiet out there.
    Nederland, Mannelijk, 31-40
  • 9.4


    01 apr 2019
    Great hostel! Very social and very easy to meet other (solo) travelers. Location is just perfect. Just behind the main street. Love the way they did the dorm. Very original and even though there are 10 beds, it doesn't feel crowded at all. The big locker is great! Very nice that they provide mosquito nets (you'll need it!). Only downside are the cats that sometimes sneak into you bed (or locker..). But luckily the mosquito net also works great for cats ;) Would definitely recommend this hostel!
    Nederland, Vrouwelijk, 25-30
  • 9.1


    24 apr 2019
    Very warm and welcoming hostel, really felt a little like coming home. The hostel is quite small (only one 10 person dorm and a few privates) which makes it very easy to meet other travelers (mostly solo guests when I stayed there). Only minor inconvenice: the toilets open into the kitchen/communal area and there is no A-C or fan in the dorm.
    Nederland, Vrouwelijk, 25-30
  • 8.0


    23 sep 2018
    Nice hostel! We didn't have water all the time but the hostel wasn't to blame. Lots of insects, even with the klamboe I still got bitten loads.
    België, Vrouwelijk, 25-30
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  • Gratis internettoegang
  • Gratis kaarten
  • Gratis WiFi
  • Inclusief
  • Gemeenschappelijke kamer
  • Gereedschap
  • Keuken
  • Kluisjes
  • Koelkast
  • Kookplaat
  • Ontbijt niet inbegrepen
  • Plafondventilator
  • Telefoonkaarten
  • Warme Douches
  • Internettoegang
  • Late check-out
  • Luchthaventransfers
  • Receptie (beperkte openingstijden)
  • Tours / Reisdesk
Eten & drinken
  • Cafe
  • Gezelschapspelletjes