Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Zet een vinkje om aan te geven dat je de algemene voorwaarden hebt gelezen en begrepen.
Je moet de algemene voorwaarden accepteren om je reservering te bevestigen.
Boek meer dan 7 dagen vooruit voor gratis annulering.
8.9
  • Schitterende locatie
  • Fantastisch personeel
  • Uitstekende zuiverheid
Lees alle beoordelingen

Beschrijving van de Accomodatie Inrichting

Secret recipe to enjoy Milan: combine awesome people, a great location right in the heart of the city, comfy affordable beds and a huge fancy common area.
Add a little excitement, share your stories, fun, best vibes with new friends from all over the world. Mix well and...Welcome to Queen Hostel!
Between our wonderful staff, plenty amenities and beautiful common spaces, we promise that your stay will be the most at home you've felt on the road.

At Queen Hostel you can choose from female or mixed dorms which feature bunk beds, air conditioner, individual lockers, new and comfortable mattresses, new bed linen, individual reading lamp and much more. Our rooms are spacious, airy and clean.

There's FREE WIFI everywhere in the hostel, even in the bathrooms! You'll find here a great common area, with a huge bar, foosball, snooker, board games, musical instruments, bike rental, a very cozy relax area... You can join many activities dedicated to our guests every evening! Bekijk huisregels

Controleer de beschikbaarheid

Beoordelingen

  • Waarde voor uw geld 8.7

  • Beveiliging 9.3

  • Plaats 8.7

  • Personeel 9.3

  • sfeer 9.2

  • Properheid 8.6

  • Faciliteiten 8.6


Nieuwste Recensies

  • 10.0

    Fantastisch

    07 nov 2018
    Had a great stay at the Queen hostel. Staff was amazing, really friendly and hospitable. Facilities were well in order, exactly as advertised. I would definitely stay here again the next time I visit Milan.
    Nederland, Mannelijk, 18-24
  • 10.0

    Fantastisch

    17 dec 2016
    Awesome hostel. Definitely recommend.
    Nederland, Mannelijk, 25-30
  • 9.7

    Fantastisch

    20 jul 2017
    Great hostel! The staff were really helpful and accommodating and there was a very nice atmosphere! Activities are being organized every night and there are great places to hang out and have a drink or just relax. I stayed in a 8 bed dorm and it was air conditioned, clean and spacious. I would really reccomend this hostel to anyone traveling to Milan!
    Nederland, Vrouwelijk, 18-24
  • 9.4

    Fantastisch

    08 sep 2017
    Superhostel, goede ligging, aardig personeel en schone kamers. Organiseren in het hoogseizoen ook leuke events. Beneden is een gedeelde ruimte met tv en een bar/restaurant. Alleen badkamer niet altijd even schoon.
    Nederland, Vrouwelijk, 31-40
  • 9.1

    Fantastisch

    30 maa 2019
    Very nice atmosphere, nice place to meet new people:)
    Nederland, Vrouwelijk, 18-24
  • 8.6

    Uitstekend

    05 aug 2018
    Leuke bar! Gezellig. Makkelijke plek voor ontmoeten mensen. Het sanitair mag echt vaker worden schoongemaakt. In twee dagen tijd dezelfde haren/ verpakkingen op dezelfde plek. Bedden zijn slecht. (Kraken veel)
    Nederland, Mannelijk, 25-30
  • 8.6

    Uitstekend

    23 apr 2017
    Laundry service for clothes would be nice. Otherwise, awesome place
    Nederland, Mannelijk, 31-40
  • 7.7

    zeer goed

    21 jul 2018
    A bit far from the city center but you have everything you need. Clean rooms (bathrooms could have been a bit cleaner...) and a big kitchen. Note for the staff: please clean the fridge more often because there was a lot of food that could be thown away (expired or moldy)
    België, Vrouwelijk, 25-30
  • 7.4

    zeer goed

    09 mei 2017
    Een prima hostel om een nachtje in te verblijven, personeel is erg jong en daarmee niet heel professioneel. De wc's waren een aantal shifts niet schoongemaakt en dat rook je wel. Verser was de kamer heel schoon en erg ruim ingericht.
    Nederland, Vrouwelijk, 18-24
  • 6.6

    Goed

    01 apr 2019
    Hostel experience overall was okay. Beds were old and not very comfortable and the rooms never got fully dark. I wanted to book an extra night but the staff was behaving really strange when I asked about it. They told me the entire hostel was fully booked and even after finding free rooms on the app they insisted it was full. After booking a new hostel I went to check out where they suddenly asked me if i wanted to extend my stay. Strange.
    België, Mannelijk, 25-30
Lees alle beoordelingen

Faciliteiten

Gratis
  • Gratis internettoegang
  • Gratis kaarten
  • Gratis ontbijt‎
  • Gratis stadstocht
  • Gratis WiFi
  • Handdoeken inbegrepen
  • Inclusief
Algemeen
  • Air conditioning
  • Boekenruil
  • Brandkast
  • Droger
  • Fietsenstalling
  • Gemeenschappelijke kamer
  • Gereedschap
  • Haardrogers
  • Keuken
  • Key Card Toegang
  • Kluisjes
  • Koelkast
  • Kookplaat
  • Leeslamp
  • Microwave
  • Parkeerplaats
  • Plafondventilator
  • Strijkijzer / strijkplank
  • Warme Douches
  • Wasmachine
Diensten
  • 24 uren receptie
  • 24-uren beveiliging
  • Bagage-opslag
  • Faxdienst
  • Fietsverhuur
  • Huishouding
  • Internettoegang
  • Late check-out
  • Tours / Reisdesk
  • Wasserette
Eten & drinken
  • Bar
  • Cafe
  • Maaltijden verkrijgbaar
  • Thee-en koffievoorzieningen
Entertainment
  • Biljarttafel
  • DVD's
  • Entertainmentruimte
  • Gezelschapspelletjes
  • Tafelvoetbal
  • Wi-Fi


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