Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Zet een vinkje om aan te geven dat je de algemene voorwaarden hebt gelezen en begrepen.
Je moet de algemene voorwaarden accepteren om je reservering te bevestigen.
Boek meer dan 4 dagen vooruit voor gratis annulering.
  • Perfecte locatie
  • Fantastisch personeel
  • Perfecte zuiverheid
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Beschrijving van de Accomodatie Inrichting

Puerta Vieja Hostel is your best choice to experience San Cristobal from the very heart of the city centre. We are only one block away from the main square and a five minute walk to the main pedestrian areas where the best bars, restaurants and clubs in the city are. We will be happy to provide you with information on what to do during the day or when going out at night.

The building is a big neo-classic house, though modernly refurbished to meet every traveller’s needs. The fun and friendly atmosphere will make you feel comfortable immediately, along with our accommodation options, which are suitable for all - families, individual travellers, couples or groups of different sizes.

We guarantee spacious and comfortable accommodations in the private rooms with ensuite bathrooms or in the private rooms and dorms with shared facilities, within a range of competitive prices and breakfast included.

The hostel has three common areas for travellers to meet and share experiences, chat and have a good time. Chill out on the hammocks in the garden, join us for a drink and good music in the bar, show off your ping-pong skills in the main patio or relax with a good movie in the cinema room.

We offer various events throughout the week including dinner nights and dance lessons, so you´ll surely never be bored at Puerta Vieja!

Please Note:

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people).

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night.

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.

Taxes and Breakfast Included (Choose between Sweet, Savoury or Vegan options that change every day).
Lockers, Keys, Towels and Extra Blankets included with Deposit (refundable on CheckOut).
We do have a small Beagle dog in the Hostel, named "Bailey", she helps to create a better ambience for everyone =) Bekijk huisregels

Controleer de beschikbaarheid


  • Waarde voor uw geld 9.3

  • Beveiliging 9.6

  • Plaats 9.7

  • Personeel 9.1

  • sfeer 9.2

  • Properheid 9.0

  • Faciliteiten 9.2

Nieuwste Recensies

  • 10.0


    21 feb 2020
    Puerta vieja is one of the best hostels I’ve ever stayed at. The showers are the best, the breakfast is amazing, the staff is super friendly and helpful, the garden is lovely and the free cocktail nights make this hostel just perfect.
    Nederland, Vrouwelijk, 18-24
  • 10.0


    02 feb 2020
    Greatest worth for a hostel I have had maybe ever. Great breakfast, helpful staff good tours and nice facilities to meet and chill with other hostel quests!
    Nederland, Mannelijk, 25-30
  • 10.0


    29 jan 2020
    Beste hostel waarin we verbleven in heel Mexico! Het personeel is heel behulpzaam, het is super schoon, heel gezellig, makkelijk om andere reizigers tegen te komen en als j vroeg wilt slapen is het stil genoeg.
    Nederland, Vrouwelijk, 18-24
  • 10.0


    22 dec 2019
    My favorite hostel in Mexico so far. The vibe is great and the staff does a lot to creat the vibes with dinner night, free cocktails, dancing in the bar etc. Breakfast is amazing with choice out of 3 freshly made dishes (vegan, sweet or savory) Beds are comfy, big lockers, clean toilet and showers. Def coming back in a few weeks!
    Nederland, Vrouwelijk, 31-40
  • 10.0


    09 dec 2019
    The vibe in Puerta Vieja is super fun and positive, perfect for traveling alone. The breakfast and food in general is delicious, the facilities are good and last but not least: the staff! They are very fun and warmhearted people. Special s/o to Ryan from breakfast aka table tennis champion and Tania from reception aka my 4 day long best friend! Highly recommend staying in Puerta Vieja.
    België, Mannelijk, 18-24
  • 10.0


    30 okt 2019
    Would definitely recommend staying in Puerta Vjiecha. The vibe is good, personnel is super friendly, a lot of different and cheap activities/eating possibilities in the evening, free breakfast was very good and the beds were wonderful. Nothing but nice things to say about this hostel.
    België, Gemengde Groep, 25-30
  • 9.4


    03 nov 2019
    Very nice place. Clean bathrooms and hot shower which you will need in San cristobal;) The best free breakfast included, every day you can chose from 3 options: sweat(like pancakes), veggie, and savory. Every night a dinner is hosted which approximately costs between 50 to 90 pesos. Thus, very cheap and nice food and above all a great way to socialise with other travelers. To tip it all off 3 times a week there are free cocktails between 8 and 10 PM at the bar in the hostel. Just great.
    Nederland, Mannelijk, 18-24
  • 9.1


    06 feb 2020
    Een hostel eerder voor jongere mensen. Het is echt een party hostel. Voor ons iets minder van toepassing. Er werken veel vrijwilligers. Maar alles is er goed georganiseerd en proper. Je kan makkelijk een tour of een transfer naar Guatemala boeken. Elke avond zijn er activiteiten, zoals bv een free cocktail night. Het ontbijt is ook echt geweldig: vegan optie zeker aan te raden!
    België, Vrouwelijk, 25-30
  • 8.3


    01 feb 2020
    Great food, large common area and nice garden. The breakfast is great and staff friendly, also the showers are hot which is great cause it was really cold in the evenings. Only downside was the noise in the rooms, everything is made of wood and very squeaky. Also kitchen is small to cook yourself, but you don’t really need to cause the food is cheap and good :)
    Nederland, Vrouwelijk, 25-30
  • 7.7

    zeer goed

    12 dec 2019
    Goed hostel maar kamers zijn erg gedateerd
    Nederland, Mannelijk, 31-40
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  • Gratis kaarten
  • Gratis ontbijt‎
  • Gratis WiFi
  • Handdoeken inbegrepen
  • Inclusief
  • BBQ
  • Boekenruil
  • Buitenterras
  • Fietsenstalling
  • Gemeenschappelijke kamer
  • Keuken
  • Kluisjes
  • Koelkast
  • Microwave
  • Sauna
  • Stoombad
  • Warme Douches
  • Bagage-opslag
  • Huishouding
  • Pendelbus
  • Postdienst
  • Receptie (beperkte openingstijden)
  • Tours / Reisdesk
Eten & drinken
  • Bar
  • Cafe
  • Maaltijden verkrijgbaar
  • DVD's
  • Gezelschapspelletjes
  • PlayStation
  • Tafelvoetbal
  • Wi-Fi