Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Zet een vinkje om aan te geven dat je de algemene voorwaarden hebt gelezen en begrepen.
Je moet de algemene voorwaarden accepteren om je reservering te bevestigen.
Boek meer dan 7 dagen vooruit voor gratis annulering.
  • Perfecte locatie
  • Fantastisch personeel
  • Perfecte zuiverheid
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Beschrijving van de Accomodatie Inrichting

Puerta Vieja Hostel is your best choice to experience San Cristobal from the very heart of the city centre. We are only one block away from the main square and a five minute walk to the main pedestrian areas where the best bars, restaurants and clubs in the city are. We will be happy to provide you with information on what to do during the day or when going out at night.

The building is a big neo-classic house, though modernly refurbished to meet every traveller’s needs. The fun and friendly atmosphere will make you feel comfortable immediately, along with our accommodation options, which are suitable for all - families, individual travellers, couples or groups of different sizes.

We guarantee spacious and comfortable accommodations in the private rooms with ensuite bathrooms or in the private rooms and dorms with shared facilities, within a range of competitive prices and breakfast included.

The hostel has three common areas for travellers to meet and share experiences, chat and have a good time. Chill out on the hammocks in the garden, join us for a drink and good music in the bar, show off your ping-pong skills in the main patio or relax with a good movie in the cinema room.

We offer various events throughout the week including dinner nights and dance lessons, so you´ll surely never be bored at Puerta Vieja!

Please Note:

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people).

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night.

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.

Taxes and Breakfast Included (Choose between Sweet, Savoury or Vegan options that change every day).
Lockers, Keys, Towels and Extra Blankets included with Deposit (refundable on CheckOut).
We do have a small Beagle dog in the Hostel, named "Bailey", she helps to create a better ambience for everyone =) Bekijk huisregels

Controleer de beschikbaarheid


  • Waarde voor uw geld 9.5

  • Beveiliging 9.7

  • Plaats 9.9

  • Personeel 9.4

  • sfeer 9.5

  • Properheid 9.2

  • Faciliteiten 9.4

Nieuwste Recensies

  • 10.0


    18 jul 2019
    From moment one I felt at home, especially due to the staff!
    Nederland, Mannelijk, 25-30
  • 10.0


    28 jun 2019
    The place to be if you’re going to San Cristobal! Great vibe, great people and loads of tours to do. And you’ll be drunk every night, at least i was.. all the people who work there will help you out with everything. Special shoutout to Jack, my boy! Could improve his drinking game though.. Haha, my favourite hostel in Mexico!
    Nederland, Mannelijk, 25-30
  • 10.0


    15 jun 2019
    Rly loved my stay there. Awesome hostel with an awesome staff. Rly good beds and delicious breakfasts!
    België, Mannelijk, 25-30
  • 10.0


    29 mei 2019
    The best hostel I have ever stayed at! Intended to stay for 2 nights but ended up staying for a week. The atmosphere, food and staff are all amazing. Cannot recommend this place enough. Special thanks to Jack (Kwezel) who was more of a friend to me than an employee. Will definitely be back!
    Nederland, Vrouwelijk, 18-24
  • 10.0


    28 mei 2019
    Just about the perfect hostel! Great location 2 blocks from the city center, with awesome facilities and atmosphere. However, what made this place truly special was the staff, always going out of their way to make sure you’re looked after (I believe Jacky never stops working!) Comfortable beds and delicious breakfast with 3 options, recommend 100%!
    Nederland, Vrouwelijke Group, 18-24
  • 10.0


    27 apr 2019
    Really nice hostel with good food en cocktails & very friendly staff!
    Nederland, Vrouwelijk, 18-24
  • 10.0


    05 apr 2019
    The best hostel i’ve stayed in. It feels like home, and maybe even better. :)
    Nederland, Vrouwelijk, 18-24
  • 9.4


    21 jul 2019
    Loved it!! Grest stay and the staff wss so fun and helpfull. Food is amazing TACOOOOOSSS where lovely. We had a party one night and an other night just chill. Rooms are clean and spacious. Great lockers to put your stuff. Liked my stay and would stay there again!!
    Nederland, Vrouwelijk, 18-24
  • 8.3


    22 aug 2019
    This hostel was so fun! Very accomodating staff, great vibe and lots of social activities. Our beds were super shaky, however. Whenever someone would walk past our beds, even very quietly (which happens a lot in such a big dorm) the beds were trembling, which woke us up all the time. But other than that, we really enjoyed our time here!
    Nederland, Vrouwelijke Group, 25-30
  • 8.0


    15 aug 2019
    This hostel has a great atmosphere and the activities organised during the night are perfect to meet other travelers. However, my private room was uncomfortable, dark and dirty and music from a bar was playing loud untill 4 AM. Horrible night's of sleep. Breakfast is very good but you have to pay extra for a second cup of coffee... Like for real?
    Nederland, Vrouwelijk, 25-30
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  • Gratis kaarten
  • Gratis ontbijt‎
  • Gratis WiFi
  • Handdoeken inbegrepen
  • Inclusief
  • BBQ
  • Boekenruil
  • Buitenterras
  • Fietsenstalling
  • Gemeenschappelijke kamer
  • Keuken
  • Kluisjes
  • Koelkast
  • Microwave
  • Sauna
  • Stoombad
  • Warme Douches
  • Bagage-opslag
  • Huishouding
  • Pendelbus
  • Postdienst
  • Receptie (beperkte openingstijden)
  • Tours / Reisdesk
Eten & drinken
  • Bar
  • Cafe
  • Maaltijden verkrijgbaar
  • DVD's
  • Gezelschapspelletjes
  • PlayStation
  • Tafelvoetbal
  • Wi-Fi