Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If more than 1 months notice is given then only the booking deposit (10%) will be lost. If less than 1 month, but more than 14 days notice then the cancellation fee is 50% of the total. If less than 14 days notice is given then there will be no refund due at all.

Additional Terms and Conditions

1. Arrivals and Departures
New arrivals may check into their rooms after 2pm each day. Guests may arrive earlier and leave their luggage at the hostel but access to rooms will not be granted until after 2pm. Departing guests must remove all their belongings from their room, and check out, before 10am. After this time guests may make use of the luggage storage facilities but all possessions must be removed from the room and the security card handed back to reception.
2. Guest Behaviour
The comfort, safety and security of our guests is of paramount importance to Palmers Lodge. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manor, failure of any individual group member to do so will result in the expulsion of the whole group.
3. Smoking
Smoking is not permitted anywhere within the Palmers Lodge premises. Any guest found smoking within the building will be asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided outside the building for guests who wish to smoke.
4. Personal Property
Guests may use secure lockers (located under each bed), the luggage store (located outside) and/or lockers located in the basement however it remains the guest's responsibility to ensure that their personal belongings are secure at all times. Palmers Lodge accepts no liability for the loss, theft or damage to property however sustained or caused.
5. Palmers Lodge Property
Upon check in guests will receive a security card for access to both the hostel and their room. These cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the card will result in a £5.00 charge which may be charged against the customer's credit card.
6. Liability
Except in relation to death or personal injury caused by our negligence Palmers Lodge's liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

For Group Bookings of over 20 persons you will need to contact Hostelworld's groups department directly to make sure that we allocate as many of you in the same room(s).

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Zet een vinkje om aan te geven dat je de algemene voorwaarden hebt gelezen en begrepen.
Je moet de algemene voorwaarden accepteren om je reservering te bevestigen.

Palmers Lodge - Hillspring at Willesden Green

Boek meer dan 14 dagen vooruit voor gratis annulering.
  • Geweldige locatie
  • Uitstekend personeel
  • Uitstekende zuiverheid
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We houden van dit hostel!

We steken onze duimen op voor deze accommodatie voor consistent uitstekende gast recensies.

Hostelworld zegt

Vertaald door Google Palmers Lodge - Hillspring bij Willesden Green wordt voortdurend geprezen door Hostelworld bezoekers om zijn licht en vrolijk, 'brandschoon en hygiënisch' netheid, met 'comfortabele, robuuste, houten' stapelbedden met privacy gordijnen. Onze recensenten waarderen de 'zeer vriendelijk en behulpzaam' medewerkers die 'een goede lach'; één Hostelworld gast zei het hostel 'voelde meer als een familie en sociaal hotel' dan een gemiddelde hostel. Wij willen dat zowel de deuren en de kluisjes zijn beveiligd met keycard. De locatie is goed, ook - het hostel heeft parkeerplaatsen en ligt op vijf minuten van de Jubilee metrolijn, terwijl een 24-uurs bus stopt voor de deur.

Beschrijving van de Accomodatie Inrichting

Recently voted one of London's best, Palmers Lodge Hillspring promises to give you a stay you will love and never forget. Stylish common areas combined with a great social atmosphere makes Hillspring a great and unique place to meet other travellers during your stay!

Our location near the underground is great to jump on the tube and head down to the city hotspots, attractions and nightlife. With Wembley Stadium (and Wembley Arena) just minutes away by tube, Hillspring is the place to stay if you are going to an epic game or show-stopping concert.

Hillspring is in a very friendly neighbourhood and we have taken great care when it comes to your safety & security with our key-cards system. You can prepare a meal in our self-catering kitchen or relax in the lounge and watch the latest game. We have a 24-hour reception so you can come and ask us questions at any time about your trip or stay with us at Hillspring.

We don't like hidden costs as much as you do which is why our beds are pre-made and come with linen all for free, so you can hop straight into bed after checking in! We also have free Wi-Fi everywhere in the hostel for all our lodgers to stay connected to home and the world.

Just some of our facilities and services:

- 24-hour reception and staff

- Check-in time 2 pm, but you're always welcome to arrive before as we can store your luggage in our secure luggage room

- Check-out time 10 am

- Logged and coded key-card door access

- Free luggage lockers in every room

- En-suite rooms available

- Coach and car parking available

- Full CCTV coverage for added security

- Free linen and beds which are pre-made

- Lounge areas

- Large selection of rooms including double, twin and dormitory rooms

- Heavy-duty laptop and valuables safes at reception

- Ground floor reception and rooms

- Group and individual luggage storage

- Free Wi-Fi everywhere and PC access

- Washing and drying facilities available

- Self-service kitchen available

- Souvenirs and toiletries sales at reception

Please note that reservations for the night of the 31st December will be subject to a no-cancellation policy.

Guests are reminded that once they have paid on the day of check-in, no refunds will be issued. Bekijk huisregels

Controleer de beschikbaarheid


  • Waarde voor uw geld 8.4

  • Beveiliging 8.6

  • Plaats 7.5

  • Personeel 8.5

  • sfeer 7.9

  • Properheid 8.2

  • Faciliteiten 7.9

Nieuwste Recensies

  • 9.1


    28 dec 2017
    Ik was al van plan om u en Palmer Lodge mijn review te sturen. Het is een supergoed hostel. De lokatie, personeel. slaapplaats en voorzieningen zijn allemaal heel goed en het is een plezier om in dit hostel te vertoeven. Het personeel is zo behulpzaam met aardig.
    Nederland, Vrouwelijk, 41+
  • 8.6


    05 maa 2020
    I had a great stay here, would definitely book again if I come back to London.
    Nederland, Vrouwelijk, 18-24
  • 8.6


    22 jun 2018
    Super leuke hostel. Alles goed. Niet alle kamers zijn echter zoals degene op de foto. Toch zeker een aanrader met de zithoek buiten en de bar!
    België, Vrouwelijk, 18-24
  • 8.0


    24 nov 2017
    Nice room! Very comfy bed. There were some other visitors who were kind of loud and even agressive, but staff had it under controle. Could be a little bit more cleaner. There was dust in my bed. Breakfast was very basic, but alright. Staff was very friendly and helpfull. My changer broke down and they let me borrow an extra one.
    Nederland, Vrouwelijk, 25-30
  • 7.4

    zeer goed

    05 nov 2018
    Het ziet er netjes uit en is veilig in een rustige buurt. Helaas zien de hostel gasten eruit als zwervers. Daar aan zie je goed dat het een budget hostel is. Ook aan de grote slaapzaal zie je dat.
    Nederland, Mannelijk, 18-24
  • 6.9


    23 aug 2018
    Veel geluidsoverlast snachts en ver van het centrum
    Nederland, Vrouwelijke Group, 18-24
  • 5.4


    03 nov 2018
    Onaangename geheurtje in de kamer. Het tapijt van de gangen was echt sterk van stofgeheur. Ik had echt heel moeilijk met stof geheur. Hoe zou het zijn voor iemand die asma heeft. Ik begrijp niet waarom op de gangen tapijt liggen, waardat enkel stoffen ontangen.
    België, Mannelijk, 41+
  • 4.9


    22 dec 2019
    MY LUGGAGE WAS MISSING and the reception did nothing to help me. I wanted was to chance bed from up to down bed And the cleaning ladies thought I was checking oUT. And the next morning I found my luggage in the cleaning ladies room. With stuff missing. The reception told me, I called the cleaning lady she didn't see your luggage. All lies. The next morning their manager should have contact me but nobody spoke about my luggage anymore like nothing was happened NO BODY CARED. SAD!
    Nederland, Vrouwelijk, 31-40
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  • Gratis internettoegang
  • Gratis kaarten
  • Gratis stadstocht
  • Gratis WiFi
  • Inclusief
  • Adapters
  • Brandkast
  • Buitenterras
  • Droger
  • Fietsenstalling
  • Gemeenschappelijke kamer
  • Gereedschap
  • Haardrogers
  • kabeltelevisie
  • Keuken
  • Key Card Toegang
  • Kluisjes
  • Koelkast
  • Leeslamp
  • Microwave
  • Parkeerplaats
  • Strijkijzer / strijkplank
  • Warme Douches
  • Wasmachine
  • 24 uren receptie
  • 24-uren beveiliging
  • Bagage-opslag
  • Handdoeken te huur
  • Huishouding
  • Internettoegang
  • Postdienst
  • Snel in-/uitchecken
  • Tours / Reisdesk
  • Wasserette
Eten & drinken
  • Thee-en koffievoorzieningen
  • Biljarttafel
  • Entertainmentruimte
  • Gezelschapspelletjes
  • Wi-Fi



  • 2012

    Wereldwijd Extra Large Hostel

Palmers Lodge - Hillspring at Willesden Green zegt

Vertaald door Google Ik denk dat wat maakt ons hostel echt bijzonder maakt, is onze atmosfeer. We zitten in een modern gebouw vol met objecten en eigenzinnige boutique interieurs voor verzamelingen, met op maat gemaakte stapelbedden dat gordijnen en nightlights hebben voor extra privacy in onze grote slaapzalen. Onze gasten lijken te beseffen dat ze de mogelijkheid hebben om zowel te ontspannen na een lange dag of om de menigte te sluiten en een praatje maken als ze dat willen.
We zijn heel dicht bij Kensal Green waar u de beroemde All Souls Cemetery zult vinden. De Neasden Tempel is ook in de buurt; Dit kleinood is de eerste en grootste traditionele hindoe-tempel in de wereld buiten India en een must-see attractie open voor alle bezoekers. Om de hoek in Kilburn, adviseer ik een bezoek aan The Tricycle Theatre. Het is de perfecte culturele fix, bestaande uit een uitdagend en vernieuwend theater programma, een bioscoop en een kunstgalerie, evenals een café en een bar, en werd uitgeroepen tot 'Londen's meest prachtige cinema' van het tijdschrift Vogue. Esther, Sales & Marketing Manager