Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Additional Terms and Conditions

We require a form of ID as a deposit for your key. This is returned upon checkout when key is returned.

The following group types are not accepted by this hostel: Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Zet een vinkje om aan te geven dat je de algemene voorwaarden hebt gelezen en begrepen.
Je moet de algemene voorwaarden accepteren om je reservering te bevestigen.
Boek meer dan 7 dagen vooruit voor gratis annulering.
  • Schitterende locatie
  • Briljant personeel
  • Zeer goede zuiverheid
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Beschrijving van de Accomodatie Inrichting

Welcome to Crash Palace Backpackers in Rotorua.
We support local community projects like:
Koha shed & Love Soup. We also run Crash Palace Creative arts and student exchange trust, Our own charity promoting local creative youth projects and travel in our area. The owners want you to feel the love they have for there passions like Art and Music.
New Zealand's best value hostel Crash Palace provides budget accommodation for backpackers, groups and budget travellers. Consistently rated as one of the top hostels in New Zealand. The 1930's character building has deep funky colours throughout, New Zealand art fills almost every space, and fresh New Zealand music sets the atmosphere for an enjoyable stay. Geothermal heating ensures free heat and hot showers all winter.

Crash is conveniently located right in the city close to Rotorua's pubs, bars and markets. We are opposite the Millennium Hotel and 5 mins walking distance from the bus stop.
With High Speed Internet, Lockers, 1 Kitchen and 2 Dining areas, BBQ, outdoor courtyard, spa pool, Geothermal heating, and friendly service, it's the perfect place to chill and unwind from your travels.

We offer a range of free services, including Tea, Coffee and a selection of herbs and spices and cooking oil.
Friday's there is a free meal!
In the Winter we make Spaghetti Bolognese for everyone, and in the Summer a Free BBQ!!

If you have allergies please be aware that we've got two dogs and a Cat.

Crash conveniently located right in the city close to Rotorua's pubs, bars and markets. We are opposite the Millennium Hotel and within 5 mins walking distance off the Main Street, Isite (bus stop), Government gardens, Blue Baths, Polynesian Spa, and a Pac N Save supermarket. With high-speed WiFi Internet, lockers, 1 Kitchen and 2 dining areas, BBQ, outdoor courtyard, spa pool, thermal heating, and friendly service, it's the perfect place to chill and unwind from your travels.

Enjoy a beer or wine in our large sunny outdoor courtyard. Our rooms have windows, heaters and extra blankets provided on request. There's also a couple of free bikes and washing and drying service available for just $10.

Our staff can share information on our local culture and great spots to visit for free in Rotorua. They can assist you in booking any of Rotorua's many attractions and activities at discounted prices.

If you have allergies please note that we've got two dogs. All credit card transactions incur 3% booking fee.

Sorry Children cannot be accommodated at this Hostel Bekijk huisregels

Controleer de beschikbaarheid


  • Waarde voor uw geld 7.7

  • Beveiliging 8.5

  • Plaats 8.8

  • Personeel 7.3

  • sfeer 7.2

  • Properheid 7.2

  • Faciliteiten 6.7

Nieuwste Recensies

  • 10.0


    25 nov 2016
    Just perfect. Great music, movies, games. Most comfortable matrass. Staff the best. Free pancakes Sunday morning. Best place to stay
    België, Vrouwelijk, 31-40
  • 10.0


    09 okt 2016
    Loved Crash Palace! Great staff, great WiFi, loved the free spices, oil, pasta... Perfect!
    Nederland, Vrouwelijk, 18-24
  • 9.4


    16 aug 2017
    Erg fijn hostel! Zeker een aanrader
    Nederland, Vrouwelijk, 18-24
  • 8.6


    07 nov 2017
    Really nice hostel, cool atmosphere, helpfull staff, good security measures. Kitchen was a bit crowded and could be cleaner, and had to walk through the rain a couple of meters to get to the toilet at night. But it was definitely worth it! I can really recommend this hostel. Also for meeting new people
    Nederland, Mannelijk, 25-30
  • 8.3


    02 mei 2017
    Hostel was top! Alleen waren er geen fietsen te huur en was er geen gratis pasta/rijst. De info die ze geven is dus niet meer relevant, verder erg netjes.
    Nederland, Vrouwelijk, 18-24
  • 8.3


    05 aug 2016
    Crash Palace was a really nice hostel, the staff were great, the rooms were tidy and the free food night was an unexpected bonus! Add to that the provision of free pasta and rice and chill space with movies and you have a great place to stay! Music was turned down at night so people could sleep, much appreciated :) Fast, free wifi as well!
    Nederland, Vrouwelijk, 18-24
  • 6.9


    19 maa 2019
    Crash Palace pretents to be more than it is. Personel is quite tense and there are many rules. More don'ts then do's. Not positive. So if something is wrong it is not their fould.. But in The end they were helpful. Kitchen could be better equipped. Always short on mugs and spoons 😏
    Nederland, Vrouwelijk, 41+
  • 6.9


    13 dec 2017
    Erg gezellig hostel! De slaapkamers waren netjes. Helaas hadden wij geen douche op de kamer, wel een wc. Ook hadden we geen lockers. De keuken is erg klein voor het aantal mensen dat het hostel kan hebben. Hierdoor is de keuken vaak erg druk en dus niet erg schoon. De Hot tub was heel fijn! Vrijdag avond is er een bbq met gratis eten. Dit was heel lekker! Wees er wel optijd bij, want alles was binnen een kwartiertje op.
    Nederland, Echtpaar, 18-24
  • 6.6


    20 jan 2019
    The hostel has been stricken by a series of unlucky events, so bathrooms being under construction was no big deal to me. The dorm I was in was clean and spacious. However, the kitchen was a mess. The owner complains that people keep taking or throwing away cutlery. But that’s not really an excuse to literally have only two spoons and forks (and a lot of knifes), is it? It definitely is not an excuse to have a dirty kitchen with an overflowing trash can (no recycling either).
    Nederland, Vrouwelijk, 31-40
  • 5.1


    31 okt 2018
    As I was too early for check in, I asked if I could prepare my lunch in the kitchen. I wasn't allowed going to the kitchen and also I wasn't allowed going to the bathroom!!! Staff was very rude and unfriendly at this point. Dining room was under construction, kitchen too small. The rest was okay but the unfriendly staff didn't make me feel happy withy stay here.
    Nederland, Vrouwelijk, 18-24
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  • Gratis kaarten
  • Gratis parkeergelegenheid
  • Gratis WiFi
  • Inclusief
  • Adapters
  • BBQ
  • Boekenruil
  • Brandkast
  • Bubbelbad
  • Buitenterras
  • Fietsenstalling
  • Gemeenschappelijke kamer
  • Haardrogers
  • Haardrogers te Huur
  • Keuken
  • Kluisjes
  • Stoombad
  • toegankelijk voor rolstoelen
  • Vacature
  • Warme Douches
  • Bagage-opslag
  • Handdoeken te huur
  • Internettoegang
  • Pendelbus
  • Tours / Reisdesk
  • Wasserette
Eten & drinken
  • Bar
  • Thee-en koffievoorzieningen
  • Verkoopsautomaten
  • Biljarttafel
  • DVD's
  • Gezelschapspelletjes
  • Wii