Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Zet een vinkje om aan te geven dat je de algemene voorwaarden hebt gelezen en begrepen.
Je moet de algemene voorwaarden accepteren om je reservering te bevestigen.

Cocoon Inn Hanoi

Boek meer dan 3 dagen vooruit voor gratis annulering.
  • Perfecte locatie
  • Fantastisch personeel
  • Uitstekende zuiverheid
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Beschrijving van de Accomodatie Inrichting

Cocoon Inn Hanoi is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. Bekijk huisregels

Controleer de beschikbaarheid


  • Waarde voor uw geld 9.1

  • Beveiliging 9.5

  • Plaats 9.8

  • Personeel 9.3

  • sfeer 8.5

  • Properheid 8.8

  • Faciliteiten 8.9

Nieuwste Recensies

  • 10.0


    06 jan 2020
    Amazing hostel with friendly staff. Good beds and clean showers. Many fun people and good place to meet people at the free beer hour. Really enjoyed our stay and the staff helps you with trips. We took a 2D1N trip to Sa Pa and stayed with Mama Sue. Best experience in Vietnam so far. Thanks to the staff and we recommend Cocoon Inn for everyone staying in Hanoi.
    Nederland, Mannelijk, 18-24
  • 9.7


    12 okt 2019
    Altijd een fijn hostel! Is al mijn 3de keer hier, fijne kamers en goede privacy. Locatie midden in old quarter en twee keer rollen van de bar street.
    Nederland, Vrouwelijk, 25-30
  • 9.4


    12 jan 2020
    Spend 4 nights in total in this hostel, 6pers female dorm. The beds are amazing and clean. Bathrooms also clean. One thing that I really appreciated in this hostel was the service of the tour desk. The staff will help you with all your bookings and Emma even gave me her phone number so I could text/call her if I needed help during my trips in the north (Halong bay and Ha Giang). Staff at the bar is also great, making sure everyone has a good time. Definitely recommend cocoon inn!
    Nederland, Vrouwelijk, 18-24
  • 9.4


    05 dec 2019
    Hey, thank you for an awesome stay! All the facilities were excellent. Really enjoyed the free walking tour you offer. Ben and Dương are great guides who really give their absolute best!
    Nederland, Mannelijk, 18-24
  • 9.1


    15 jan 2020
    Situated in a busy touristy street, nearby shops, foodstalls and bars in the Old quarter, its a nice located hostel. We slept in a dormed. The beds where very cosy. The lockersystem for your stuff works well. When we arrived there was free beer because of the celebration of (2?) years cocoon inn hostel. Staff is friendly. Bathroom is cleaned 3 times a day, which is probably too much. We did the laundry service (the 'normal' 24 hour service, theres also a express service). We would stay hereagain
    Nederland, Vrouwelijke Group, 31-40
  • 8.9


    08 nov 2019
    Prima hostel, midden in het centrum. De kamers zagen er netjes uit alleen wat schimmel in de douche.
    Nederland, Echtpaar, 25-30
  • 8.6


    03 feb 2020
    Great system with keycards which made me feel extra safe. Also the staff behind the tour desk was super friendly and helpful. Next to this, great location in the old quarter. The one thing that I didn’t like was the breakfast, very very basic.
    Nederland, Vrouwelijk, 18-24
  • 8.6


    14 nov 2019
    Really clean, quiet hostel. The location is good, but besides all that its not so nice to meet new people. I would go to Vietnam backpackers at night to meet people, then come back to this place since the beds are really nice and you can get some good sleep. Breakfast is also pretty good.
    Nederland, Vrouwelijk, 18-24
  • 8.3


    21 dec 2019
    Voor jeugd leuk. Ik als oudere backpacker vond het wat rumoerig . Er werd stevig gedronken. Travelagengy is prima.
    Nederland, Vrouwelijk, 41+
  • 8.3


    18 nov 2019
    Liked the hostel, nice people and staff. The hostel in pretty central and it had this free walking tour trough the city which was pretty cool. The girl who did is was really helpful. Ben was her name
    Nederland, Vrouwelijk, 25-30
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  • Gratis internettoegang
  • Gratis kaarten
  • Gratis ontbijt‎
  • Gratis stadstocht
  • Gratis WiFi
  • Handdoeken inbegrepen
  • Inclusief
  • Air conditioning
  • Boekenruil
  • Brandkast
  • Buitenterras
  • Gemeenschappelijke kamer
  • Haardrogers
  • kabeltelevisie
  • Key Card Toegang
  • Kluisjes
  • Leeslamp
  • Lift
  • Plafondventilator
  • Warme Douches
  • 24 uren receptie
  • 24-uren beveiliging
  • Bagage-opslag
  • Handdoeken te huur
  • Huishouding
  • Internettoegang
  • Late check-out
  • Luchthaventransfers
  • Snel in-/uitchecken
  • Tours / Reisdesk
  • Wasserette
Eten & drinken
  • Bar
  • Cafe
  • Maaltijden verkrijgbaar
  • Mini-Supermarkt
  • Restaurant
  • Thee-en koffievoorzieningen
  • Gezelschapspelletjes
  • Wi-Fi