Group Booking Terms and Conditions
General Group Booking Terms
- The booking deposit is non-refundable.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
A deposit of 50% and full credit card details will secure your reservation. Deposits made to guarantee are non refundable. The balance of accommodation is to be paid on arrival.
For cancellation up until one month prior to expected arrival the guest will be liable for the full deposit.
For cancellation within 30 to 14 days of expected arrival, the guest will be liable for 75% of the total accommodation cost.
For cancellation with 14 days of expected arrival, no show or early departure, the guest will be responsible for the full accommodation fee.
Refunds of deposits/prepayments for bookings are at the discretion of management and are dependent of the ability to relet rooms.
All major credit cards are accepted except of Diners Card.
Rooms that are not occupied by 18h00 will be seen as a NO SHOW, unless prior arrangement have been made.
Additional Terms and Conditions
R 450,- will be deducted from the credit card, if the room key is lost or not returned upon departure.
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