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Dos Lunas

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Beschrijving van de Accomodatie Inrichting

Dear Guest:

Dos Lunas is happy to announce that after 6 months locked down due to Covid-19,
International Airport La Aurora is scheduled to reopen on the 18th of September, 2020.

To ensure a safe experience to our International Visitors, we will temporarily reduce the amount of guests in the house, except when groups are coming. The entire house and facilities per area will be for the group only, with no more guests in the same area.

Until further notice, all rooms will be rented as private rooms with private baths.
Not all rooms are ensuite, but the "non ensuite" rooms will have one bathroom/shower of the shared facilities as private.
Rooms and bathrooms can be shared between the same family or group of friends that made a reservation

IMPORTANT INFORMATION:
1. If you arrive by land, please keep in mind that we are in a gated neighborhood and our address will be required at the entrance to let you in. Driver must show a valid ID. Our address is: DOS LUNAS: 21 CALLE 10-92, ZONA 13, AURORA 2.

2. If you wish to pay your room with credit card, an extra fee will apply. (regardless of your deposit to Hostelworld for your booking) this service is online, we will provide the safe link for payment once you check in, or you can request it in advance. We still accept USD, GTQ, EUR and we also exchange money upon request.

AIRPORT TRANSPORTATION

Our free of charge R/T AIRPORT TRANSPORTATION is available but we will provide separated transportation if two or more guests are arriving in the same flight, unless they are traveling together. (including groups). Same apply for drop offs. Our transportation free of charge is available from 04:00 hrs until 22:45 hrs.

BREAKFAST AND DINNER

Complimentary breakfast is available from 830 am and this time there are a few areas where the guests can sit keeping their distance. Early breakfast box is available for an extra cost upon request.

Dinner is available from 5 pm. until 10 pm. and we also have enough areas where
our guests can enjoy dinner and keep their distance.

NEW SERVICES

1. GOURMET STORE: A small store onsite, with imported cheese from Europe, Spanish wine and premium products from Europe and Guatemala.
2. PRIVATE TRANSPORTATION: Especially for seniors. Guatemala City and to Antigua Guatemala. For other destinations, we work with reliable partners.
3. SENIOR CONCIERGE SERVICES: Assistance for senior expat or traveler in Guatemala city: Shopping, banking, medical appointments, immigration, etc. Bilingual drivers, rate per hour, half day, full day.

COVID-19 PROTOCOL

REBUILDING TRUST AND CONFIDENCE
Through transparency and communication with our guests, new health & hygiene safety protocols are implemented in the house as follows:

IN HOUSE PROTOCOL

Temperature checks are required by legislation.
Social distance, Including the reception area.
Recommended use of face masks for as long as required as per risk-based approach.
Implement physical distance for seating distribution and gathering size.
Recommend guests to travel with their own refillable water bottles in areas where there is safe drinking water.
Individual sealed water bottles are available for a cost, as an alternative, and can be refilled as much as our guests wish.
Hand sanitizer gel dispensers are available in all the areas of the house. Antibacterial soap is available in the bathrooms.
Guests can pay online with an extra fee if they prefer not to use cash. We will still accept USD, EUR, GTQ and we exchange money.
The use of masks and gloves as recommended by local health authorities.

ROOM AND COMMON AREAS PROTOCOL
Increase cleaning and disinfection frequency.
We always use bleach to wash all the linen.
Linen, towels, etc. are changed and washed every day.
Pillows are exchanged every day after use, with a distance of 2 days in between, and they are sprayed with Lysol or equivalent.
Floor, toilets, showers, door openers, keys etc. are cleaned with a mix of bleach and Lysol or equivalent.
Doors and windows are open for several hours to air the rooms.
Guests should not put their luggage on top of the beds.

PROTOCOL FOR VISITORS (non staying guests)
For the moment, visitors are not allowed inside the house and not allowed in the rooms.
Bathroom facilities are NOT available for non staying guests.
Walk- in reservations are subjected to availability, we recommend to book ahead.

The world has changed, but not our service and hospitality. With your help, we will continue to be a reliable and responsible place to stay,
once you arrive or take off from Guatemala City International Airport.

Please contact us for more information or if you have any question or request.

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